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Terms and Conditions

Rates

  • Special internet rates are only valid if you book through Pulojava Resort.

  • Rates are in Indonesian Rupiah.

  • Room rates are inclusive of taxes and service charge, unless otherwise specified.

  • The prices indicated are per room, for the number of people and the date(s) selected previously, unless otherwise specified.

  • Additional services (additional person, and Ferry transfer, etc) are optional, unless specifically selected as part of the booking.

  • Room Rates are inclusive of Breakfast, Lunch & Dinner for 2 persons unless otherwise specified.

  • Special group rates are available, please contact pulojavaindonesia@gmail.com. 

  • Please note that group rate are indicated for a reservation of minimum of 5 rooms per period.

  • Rates may change without prior notice.

Additional charges

  • Extra bed will be charged for the 3rd person. The fee is Rp 500.000. Including 3 meals.

  • Please note that maximum of extra bed is one in each room.

  • Boat pick up/drop : IDR 300.000 / way.

Check-in & Check-out

  • Check-in time is 2pm.

  • Check-out is at 12pm.

  • Early check-in depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room in advance.

  • Late check-out also depends on availability and cannot be guaranteed. The cost of late check-out up to 17:00 hrs is 50% from the room rate and Check-out after 18:00 hrs is considered as one night stay.

Children Policy

  • Children age is from 7 – 11 years old.

  • Maximum number of children sharing room with parents is one, unless otherwise specified.

Cancellation & No-Show Policy
 

  • All "no-shows" and reservations cancelled will be charged 100% of total reservation.

  • For Peak Season (Eid Fitri, Christmas, New Year, Chinese New Year, Long Weekend and School Holiday), All ”No-Show” and reservation cancelled will be charged for the total night reservation.

  • Early departure or shortened stay will be charged for the full length of stay as originally booked.

Term of payment

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  • Reservations can only be accepted with full prepayment.

  • Please note that any Bank transfer fee occur will be covered by sender.

  • Personal other expense payment upon arrival – check in.

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